IT Support

IT Support

We have prepared some frequently asked questions for you. Browse from our list below.

How do I find my login credentials?

Your Everblue Training account is tied to the email address that you used when you registered for training. During the checkout process, you also created your password.

If you don't remember these items, please go back to your email inbox and look for an email from Everblue that lists your username and password. Be sure to check the spam and junk mail folders, just in case.

If you still can't find this information, please email us.

How do I reset my password?

If, for some reason, you have either forgotten or wish to change your password, please click on the user icon in the top right corner of our website. You will see a link on this login dropdown that says FORGOT PASSWORD?

Follow the prompts to reset your password on the next page.

Why don’t I see my course in my portal?

Access to a course is for 180 days (6 months) from the day of registration, so it's possible that your access has expired. If this sounds like it could be your issue, you may purchase a 30-day course extension.

Please confirm that you are using the correct username and password that was emailed at the time of registration.

If you still cannot access your course, please email us, and we will assist you further.

Why can’t I see the on-demand videos?

There could be a number of reasons that are causing you to have trouble loading or viewing the on-demand videos.

Please ensure you are operating with an updated version of your web browser. This means if you haven't updated Mozilla Firefox in the past two months, you may need to download the latest version. We apologize, but older versions of browsers such as Internet Explorer, Firefox and Google Chrome each work differently with today's software. Click the appropriate link to see what version of Firefox, Google Chrome or Safari you are using. **Some practice questions are not fully supported on Internet Explorer or Chrome. Should you be having trouble using IE or Chrome to access practice questions, please try using one of the other browsers listed above.

Please ensure you have Java or Flash Player installed on your computer and that you have the latest versions. Click here to see if you have the latest version of Java, and click here to see if you have the latest version of the Flash Player.

If you are attempting to access the videos from a work computer or company network, please ensure your company's firewall isn't blocking access to the Everblue site.

Why can’t I access my live webinar in Zoom?

Please review the Zoom System Requirements to confirm your computer and network is able to view this course.

Why can’t I get the practice questions to load?

There could be a number of reasons that are causing you to have trouble loading or viewing practice questions.

Please ensure you are operating with an updated version of your computer and your web browser. This means if you haven't updated Mozilla Firefox in the past two months, you may need to download the latest version. We apologize, but older versions of browsers such as Microsoft Edge, Firefox, Safari and Google Chrome each work differently with today's software. Click the appropriate link to see what version of Firefox, Google Chrome or Safari you are using. **Some practice questions are not fully supported on Microsoft Edge or Chrome. Should you be having trouble using either of these to access practice questions, please try using one of the other browsers listed above.

Please ensure you have Java or Flash Player installed on your computer and that you have the latest versions. Click here to see if you have the latest version of Java, and click here to see if you have the latest version of the Flash Player.

If you are attempting to access the practice questions from a work computer or company network, please ensure your company's firewall isn't blocking access to the Everblue site.

Why can’t I access my certificate?

If you have not accessed your certificate and would like to ensure it displays the correct name, please log in and click here to update your student information.

If you have already accessed your certificate through the automated certificate system, please contact us at [email protected], and a new certificate will be created for you.