What materials can I have during the exam?
You will be allowed to have the HERS training manual, HERS standard, calculator, and scratch paper during the exam.
Who do I contact if I have issues with the exam software or login information?
You will need to contact RESNET directly by emailing [email protected]
What happens if I fail the exam?
You will need to take the exam again. Thankfully, you are allowed 5 attempts under the original registration fee. After 5 attempts, there will be a retest exam fee is $300 per attempt. Please call (800) 460-2575 to begin the retesting process.
Will I need to download any software for the exam?
Yes, the proctoring organization that you choose must be willing to either download any software involved with the exams or allow you to bring your own computer (with the downloaded software) to attempt the exams.