WAP Customer Service

Deliver Exceptional Service in Weatherization Programs

This training empowers Weatherization Assistance Program (WAP) professionals to deliver exceptional client experiences by building trust, communicating clearly, and ensuring satisfaction throughout every stage of service. Investing in these skills leads to stronger client relationships and greater program success.

By participating in this course, you’ll gain practical tools to handle a variety of client interactions confidently and professionally, helping you resolve issues quickly and create positive outcomes that reflect well on your agency and your own career.

  IN PERSON
  BEGINNER
  4 HOURS
customer service
WHY TAKE WAP Customer Service

Build Trust and Deliver Outstanding Client Experiences

Improve Your Communication

Learn proven techniques for clear, empathetic communication that builds rapport and trust with clients from diverse backgrounds.

Stronger Relationships

Practice ways to handle different client situations, so you can guide clients smoothly through each step and make their experience positive.

Better Problem-Solving

Discover how to listen to client feedback and use it to fix issues and improve your service.
HOW IT WORKS

What You Need to be Successful

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1. Take Our Course

Contact us to schedule a group training session at your location. Choose when it’s convenient for you and your team, and we’ll send our instructor to you for this interactive training!
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2. Participate in Role-Playing

Practice real-life client situations in a safe setting, helping you build confidence, improve your communication, and learn how to handle challenges smoothly when working with customers.
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3. Earn Certificate of Completion

Congratulations! You're mastered important skills like clear communication and client care, proving your commitment to professional growth and helping you standout to employers and advance your career.
TOPICS

What You'll Learn

healthy home professional
  • Initial Client Outreach & First Impressions
  • Building Rapport with Diverse Clients
  • Customer Assessment & Consultation Techniques
  • Managing Client Expectations Transparently
  • Administrative Support & Appointment Coordination
  • Effective Internal Communication
  • Professional On-Site Interactions
  • Handling Unexpected Issues Calmly
  • Quality Control & Post-Retrofit Follow-Up
  • Gathering and Using Client Feedback
PRICING

Sign Up for WAP Customer Service

WAP Customer Service

Program Highlights
Start with Online Pre-Coursework
Log In & Participate Any Time 24/7
Watch from a PC, Mac, or Mobile Device
Participate in 4 Hours of Live Training
Everblue Certificate of Completion

 

 
 

"Everblue was excellent from start to finish. The instructor was superb. I recommend Everblue to anyone who's looking to educate themselves in the energy efficiency business and hopefully I'll be able to take more courses with them."

- Melvin Marrero

FAQs

Quick Answers to Your Questions

Are there any prerequisites to take the WAP Customer Service training?

No prerequisites are required; the course is designed for all experience levels and roles within WAP agencies.

Who is this class intended for?

Anyone working in a Weatherization Assistance Program agency—including intake, administrative, field, and quality control staff—will benefit from this training.

How is the course delivered?

The course is offered as a 4-hour session, available via live webinar or in-person classroom instruction, with scenario-based discussions and a group wrap-up.

What materials are included?

Participants receive training handouts, scenario-based exercises, feedback forms, and role-specific customer interaction guidance.

Is this course part of a larger training pathway?

Yes, it serves as foundational soft skills training and can be paired with technical or onboarding tracks for WAP professionals.