Click on the user icon in the top right corner of our website.

Email us with an explanation of the situation, your order number, and the name of the course you meant to register for. We will work with you to resolve the issue.

Access to a course is for 180 days (6 months) from the day of registration, so it's possible that your access has expired. If this sounds like it could be your issue, you may purchase a 30-day course extension.

Please confirm that you are using the correct username and password that was emailed at the time of registration.

If you still cannot access your course, please email us, and we will assist you further.

There will be a progress bar on the main Moodle Dashboard as well as a right sidebar block in the course to show progress/completion.

Click on the Grades link in the left sidebar of your course.

Refer to the course directory in the left sidebar, and it will take you to the section of the course where you can download your certificate of completion.